Forget Digital Footprints—We are Leaving Tire Tracks
Thursday, 01. 28. 2010 – Category: T2 Communications
The phrase “digital footprint” is used regularly to describe the trail of information we are leaving in an increasing fashion online and in technology devices. And while the very real threat that the information could fall into the wrong hands, we continue to find new and different means to share our life through 1s and 0s. As our aversion to putting personal information out there lowers, it becomes more important to monitor the extent to which we are extending ourselves into the digital world.
Five to ten years ago, there were very few things that we were doing digitally. It seems like so long ago, but there was a time when mail trumped e-mail, phone calls were the way to reach…
Lead People, Don’t Manage Them
Tuesday, 01. 26. 2010 – Category: Ranger Wireless Solutions
Why do we use the word manager? It does not seem to identify well what a person is meant to do when given a team of individuals to work with. A manager controls, handles and directs. That sounds pretty hard when what we are referring to being managed is people. The word “manager” is great when referring to the management of processes, procedures, technique, communications, relationships, etc. When referring to an individual who is made accountable for a group of people, the word “leader” seems more appropriate. People do not like to be managed, they would rather be led: given goals to achieve, techniques to learn from and follow, and review to let them know how they are doing.
Leading by…
Be Careful Who Watches Your Digital Life
Friday, 01. 22. 2010 – Category: Enversa
The world of social networking sites, like MySpace, Twitter, and Facebook, is not only brilliant but addicting. For many, these are personal accounts utilized to stay connected with friends and family, share basic updates about their lives, and post photos of their kids. For others, it is their whole universe and key to their social world. Daily updates, hourly posts, pictures of every at-home project, night out with friends, and vacations, and new diet ideas are posted for review and feedback. Like any circle of friends, it can take time to adjust and crack the “shell” of personal inhibition. To request a friend, to confirm a friend, to share plans for the weekend, to post those vacation photos of you…
Where is Customer Service in the Future of Wireless?
Tuesday, 01. 19. 2010 – Category: Dial611
More and more providers are jumping into unlimited or “all you can eat” packages, offering customers a security blanket against the old fear (and lucrative business model) of overage charges. But like any competitive marketplace, there is always a desire to trump the competition. As a result, these unlimited packages have gone from $200, to $99, to now well under $50 per month. While consumers cheer these more reasonably priced offerings, anyone who knows business has to wonder—where are the margins?
It would be one thing if providers were not expanding their networks or improving to 3G and 4G technologies to deliver service. But if the data overload that iPhones are delivering to AT&T are any indication, the opposite is true. With…