Preventing and Resetting Unrealistic Customer Expectations

Monday, 06. 14. 2010  –  Category: Ranger Wireless Solutions

While we would all like to believe that customer expectations have gotten more outrageous in recent years, the truth is that an unrealistic mindset from users is nothing new.  Sure, they are presented with an ever-increasing amount of ways to proclaim their distaste.  But their demands haven’t changed much, and if they have it is likely that we as representatives of our company are to blame.  After all, when it comes to expectations it is as much about the one projecting it as it is the one formulating it.

Too often, we fail to realize our impact on the creation of these sometimes out of proportion demands.  Instead of curtailing them, we often encourage them in the name of good customer service.  Here are two examples…

Five Easy Ways to Jump Start Your Company’s Innovation

Thursday, 04. 22. 2010  –  Category: Ranger Wireless Solutions

The race to come up with the next great innovation is always a ticking clock.  It is just a matter of time before one of your competitors strikes something big, so your company need to be cultivating new opportunities every day to stay afloat.  But what if you cannot afford the time because you are too focused on the day to day operations of simply keeping your existing business going?   Here are five simple ways to pump up innovative activities in your organization without taxing your existing resources.
1.  Open Your Eyes and Ears.
There is a good chance that your next ideas is already out there, you have just not tuned in to hear it.  It could be waiting in the form of a recommendation…

Three P’s To Boost Productivity

Thursday, 03. 4. 2010  –  Category: Ranger Wireless Solutions

Three P’s To Boost Productivity
Although there may be many projects to complete, managers can get distracted with meetings, emails, phone calls, planning and organizing.  At the end of the day, you may not accomplish any of the projects requiring your attention.  Increasing your own productivity can be a major struggle when so many other things take you away from your assignments.  Soon enough you may face a mountain of tasks that may have lingering deadlines.  Sometimes, the struggle may be finishing what you have already started, and sometimes the biggest battle is getting started.  Where do you start when the mountain of work seems bigger than your desk?  One way to avoid becoming overwhelmed is to remember three P’s to boost productivity: Pinpoint, Prioritize, Pitch.
Pinpoint:
Identify…

The Power of Not Being Productive

Thursday, 02. 11. 2010  –  Category: Ranger Wireless Solutions

If you have ever watched an episode of the television hit House, you know there is a method to the madness of Dr. House.  Despite his antics to analyze, dissect and generally torment the minds of his co-workers and patients, he always seems to come away with a solution that no one else sees.  Often, the solution hits him at the unlikeliest of times when his mind is far from the case at hand.

In a recent episode of the comedy The Big Bang Theory, the character Sheldon was suffering from a mental block.  He tried numerous tactics, including taking a “menial” job as a bus boy (his words, not mine) to help stimulate his problem solving skills just as Einstein had once been a patent clerk. …

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