Skills for the New Economy

Monday, 05. 3. 2010  –  Category: T2 Communications

Skills for the New Economy
There is no doubt that the business world is changing as fast as it ever has.  Companies are getting more global in their reach, using workers from around the world to run even the smallest of companies.  Economic challenges are also forcing businesses to review their direction and focus, sometimes forcing them to make unsatisfying decisions.  But despite all of the obstacles out there, a growing portion of the work force is succeeding tremendously.
How are they doing it?  They have left behind the notion of what it used to mean to be a worker and have adjusted toward becoming the worker of the future.  They understand that the notion of working in your job for decades is likely over, that medical…

Is Your Customer Telling The Truth?

Tuesday, 03. 30. 2010  –  Category: T2 Communications

Is Your Customer Telling The Truth?
Dishonesty is an annoying side effect of doing business.  Whether it is simply to cheat the system or because they honestly need help with a legitimate problem, unfortunately, customers lie sometimes.  The argument is already won that lying is unethical, but it still occurs and in the end business must go on.  As a customer service representative, it is usually not in your job description to cleanse the moral capacity of the public, but you still have to deal with dishonest customers and be able to sleep at night.  Here are a few tips on how to deal with customers that refuse to tell you the truth.
Cut Them Some Slack
It is easy to take offense when you know that the…

How Data Consumption is Driving Innovation

Thursday, 03. 11. 2010  –  Category: T2 Communications

As has been in discussed in recent articles “The Demand for the Data Pipe” and “Does FTTH Solve Our Data Needs?,” the increasing data needs of even the most average consumer are causing us to reconsider how we deploy and manage our networks.  This evolution in communication and entertainment stands to change not just network operators, but nearly every level of the network food chain.  As a result, it is likely that we are on the verge of another massive innovation streak to accommodate the needs of consumers.

The Role of Traditional Service Providers
If the average person’s phone and television needs move over their data connection, what does that do to traditional providers?  Likely it changes the marketplace into single pool of competing data network managers. …

Does FTTH Solve Our Data Needs?

Tuesday, 03. 9. 2010  –  Category: T2 Communications

As was discussed in the previous article, “The Demand for the Data Pipe,” data consumption continues to grow at a strong pace thanks to the increasingly IP based communication and entertainment products entering the marketplace.  This comes as no surprise to network providers, who are seeing their networks being tapped out not just by the super users, but by regular (often low revenue generating) consumers.

Clearly, data consumption is not just a network’s concern.  It also affects the content providers, who want their products available and working well to anyone who wants to use them.  As a result, even these companies are stepping in and pushing to expand and improve how data networks operate.

In February, Google announced a new initiative in which they would be funding…

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