Forget Digital Footprints—We are Leaving Tire Tracks
Thursday, 01. 28. 2010 – Category: T2 Communications
The phrase “digital footprint” is used regularly to describe the trail of information we are leaving in an increasing fashion online and in technology devices. And while the very real threat that the information could fall into the wrong hands, we continue to find new and different means to share our life through 1s and 0s. As our aversion to putting personal information out there lowers, it becomes more important to monitor the extent to which we are extending ourselves into the digital world.
Five to ten years ago, there were very few things that we were doing digitally. It seems like so long ago, but there was a time when mail trumped e-mail, phone calls were the way to reach out to those across the…
Where is Customer Service in the Future of Wireless?
Tuesday, 01. 19. 2010 – Category: Dial611
More and more providers are jumping into unlimited or “all you can eat” packages, offering customers a security blanket against the old fear (and lucrative business model) of overage charges. But like any competitive marketplace, there is always a desire to trump the competition. As a result, these unlimited packages have gone from $200, to $99, to now well under $50 per month. While consumers cheer these more reasonably priced offerings, anyone who knows business has to wonder—where are the margins?
It would be one thing if providers were not expanding their networks or improving to 3G and 4G technologies to deliver service. But if the data overload that iPhones are delivering to AT&T are any indication, the opposite is true. With calls, texts and data demands…
Comparing 3G Networks
Friday, 11. 20. 2009 – Category: Ranger Wireless Solutions
An interesting lawsuit by AT&T has been making a lot of news lately. They are suing Verizon in an effort to force them to stop airing new ads that tout a superior 3G network. While the case seems far from over, current rulings seem to be favoring Verizon; who touts having five times the 3G coverage. This debate brings to light an interesting conversation—how do you determine the best 3G network? The truth is (at least in part) in the eye of the beholder.
The term 3G is really more generic than it seems. In simple terms, 3G stands for the 3rd Generation of wireless networks. It actually describes many different technology types, from CDMA to GSM to even WiMAX. Therefore, depending on the wireless carrier you are talking…