Where is Customer Service in the Future of Wireless?

Tuesday, 01. 19. 2010  –  Category: Dial611

More and more providers are jumping into unlimited or “all you can eat” packages, offering customers a security blanket against the old fear (and lucrative business model) of overage charges.  But like any competitive marketplace, there is always a desire to trump the competition.  As a result, these unlimited packages have gone from $200, to $99, to now well under $50 per month.  While consumers cheer these more reasonably priced offerings, anyone who knows business has to wonder—where are the margins?

It would be one thing if providers were not expanding their networks or improving to 3G and 4G technologies to deliver service.  But if the data overload that iPhones are delivering to AT&T are any indication, the opposite is true.  With…

Complications of the All-Digital Age

Friday, 01. 15. 2010  –  Category: T2 Communications

With news that on Christmas Day digital books outsold print copies on Amazon for the first time ever, we have another reason to declare the 2000s as the all-digital age.  With so many electronic devices now serving as creature comforts for us, from phones to cameras to laptops and iPods, we are irreversibly connected to our digital lifestyle.  Items that used to be viewed as novelties are now as important to have on hand as our wallets, which too are now filled with electronically compliant items like credit cards.

But our digital conversion is far from over, as the experience we have is still less than perfect.  As 2010 begins, and rumors fly about the next big gadget to arrive, it is worth…

The 2000s: A Decade of Technology Addictions

Friday, 01. 8. 2010  –  Category: T2 Communications

As another decade comes to a close, we are given time to reflect back on those previous years.  For many, the 2000s were a decade full of highs and lows as the world continued to become increasingly more complex.  Of particular importance was our increased dependence on technology to streamline our lives, both personally and professionally.

Items that started as a curiosity for some have evolved into addictions that we would be hard pressed to remove from our daily lives.

Cell Phones: In 2000, there were 281.4 million people in the United States, and just over 97,000,000 cell phone subscribers.  Today, there are 276.6 million subscribers and to go along with 308 million people.  That’s a change of 34% of the population with…

Comparing 3G Networks

Friday, 11. 20. 2009  –  Category: Ranger Wireless Solutions

An interesting lawsuit by AT&T has been making a lot of news lately.   They are suing Verizon in an effort to force them to stop airing new ads that tout a superior 3G network.  While the case seems far from over, current rulings seem to be favoring Verizon; who touts having five times the 3G coverage.  This debate brings to light an interesting conversation—how do you determine the best 3G network?  The truth is (at least in part) in the eye of the beholder.

The term 3G is really more generic than it seems.  In simple terms, 3G stands for the 3rd Generation of wireless networks.  It actually describes many different technology types, from CDMA to GSM to even WiMAX.  Therefore, depending on the…