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	<title>CornerWorld &#187; cell phone</title>
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		<title>Enhancing Cell Phone Capabilities</title>
		<link>http://cornerworld.com/enhancing-cellphone-capabilities/</link>
		<comments>http://cornerworld.com/enhancing-cellphone-capabilities/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 13:00:37 +0000</pubDate>
		<dc:creator>David Fleming</dc:creator>
				<category><![CDATA[Dial611]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[David Fleming]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[PayPal]]></category>
		<category><![CDATA[smartphone]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[wireless]]></category>

		<guid isPermaLink="false">http://cornerworld.com/?p=1224</guid>
		<description><![CDATA[<div id="_mcePaste" style="overflow: hidden; position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px;">Even for the most news conscious of tech enthusiasts out there, the evolution of the mobile phone is increasingly difficult to follow.  What once used to be a device to simply make calls, the phone has become a hub of information essential on both a personal and professional level.  With mobile applications enhancing the experience even further, consumers are less interested in the phone portion of smart phones’ capabilities.</div>
<div id="_mcePaste" style="overflow: hidden; position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px;">The past two years have ushered in the iPhone, the Droid, the Pre and slew of Blackberries that have changed the way we look at our phone experience.  As rumors of additional phones and revolutionary platforms continue to swirl as if ready to break at any moment, the thought of actually buying one of these devices seems&#8230;</div>]]></description>
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		<title>Where is Customer Service in the Future of Wireless?</title>
		<link>http://cornerworld.com/customer-service-future-wireless/</link>
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		<pubDate>Tue, 19 Jan 2010 14:00:11 +0000</pubDate>
		<dc:creator>David Fleming</dc:creator>
				<category><![CDATA[Dial611]]></category>
		<category><![CDATA[3G]]></category>
		<category><![CDATA[billing]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[David Fleming]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[wireless]]></category>

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		<description><![CDATA[<p>More and more providers are jumping into unlimited or “all you can eat” packages, offering customers a security blanket against the old fear (and lucrative business model) of overage charges.  But like any competitive marketplace, there is always a desire to trump the competition.  As a result, these unlimited packages have gone from $200, to $99, to now well under $50 per month.  While consumers cheer these more reasonably priced offerings, anyone who knows business has to wonder—where are the margins?</p>
<p>It would be one thing if providers were not expanding their networks or improving to 3G and 4G technologies to deliver service.  But if the <a href="http://www.nytimes.com/2009/09/03/technology/companies/03att.html">data overload that iPhones are delivering to AT&#38;T</a> are any indication, the opposite is true.  With calls, texts and data demands&#8230;</p>]]></description>
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