Monday, 06. 14. 2010 –
Category: Ranger Wireless Solutions
While we would all like to believe that customer expectations have gotten more outrageous in recent years, the truth is that an unrealistic mindset from users is nothing new. Sure, they are presented with an ever-increasing amount of ways to proclaim their distaste. But their demands haven’t changed much, and if they have it is likely that we as representatives of our company are to blame. After all, when it comes to expectations it is as much about the one projecting it as it is the one formulating it.
Too often, we fail to realize our impact on the creation of these sometimes out of proportion demands. Instead of curtailing them, we often encourage them in the name of good customer service. Here are two examples…
Friday, 04. 16. 2010 –
Category: Enversa Companies
Interaction Is Important in Social Networking
Social networking sites, like Twitter and Facebook, have proven to be highly beneficial for many businesses and brands. Most will argue that social networking is the future of marketing, and most businesses and brands have taken advantage of the ability to collect followers and fans by taking ten minutes to set up an account. But contrary to popular activity, these sites are not just for the mass distribution of special offers and advertisements. Members are not just looking for content, but community. Communities involve interaction. And like any other community, there are social etiquettes and expectations. If you choose to basically ignore your followers and fans, you will still get exposure, but you will not get the full circle benefits…
Tuesday, 03. 30. 2010 –
Category: T2 Communications
Is Your Customer Telling The Truth?
Dishonesty is an annoying side effect of doing business. Whether it is simply to cheat the system or because they honestly need help with a legitimate problem, unfortunately, customers lie sometimes. The argument is already won that lying is unethical, but it still occurs and in the end business must go on. As a customer service representative, it is usually not in your job description to cleanse the moral capacity of the public, but you still have to deal with dishonest customers and be able to sleep at night. Here are a few tips on how to deal with customers that refuse to tell you the truth.
Cut Them Some Slack
It is easy to take offense when you know that the…
Tuesday, 03. 16. 2010 –
Category: Enversa Companies
Dale Carnegie: Win People to Your Way of Thinking
In a previous article, “Being Friendly: A Dale Carnegie Business Solution”, the importance of being friendly was discussed from Dale Carnegie’s book, How to Win Friends and Influence People. Being friendly is part of doing good business, and winning people to your way of thinking is a great way to overcome the many barriers that can come along with doing business, too. It is not always easy to get things done when everyone has a different idea of how to approach business operations, like marketing projects, collecting on invoices, earning new clients, etc. Further, when a dispute is in place, it can be challenging to get other people to do the things you ask of them. Dale…
