Make Your Team Great!

Tuesday, 02. 2. 2010  –  Category: T2 Communications

A leader’s success is not determined solely by their own actions and achievements, but by the achievements of their team.  Every leader wants to be successful and therefore should consistently evaluate how their team can improve.  There are many ways to make this happen: education, training seminars, performance incentives, etc.  One great place to begin is with and evaluation of the current members of the team in question.

The book, Good to Great by Jim Collins discusses how getting the right people “on the bus” and the wrong people “off of the bus” are essential steps to having a great business.  What he means is that as a leader you will need to determine if you have all of the qualified individuals that you need on your…

Where is Customer Service in the Future of Wireless?

Tuesday, 01. 19. 2010  –  Category: Dial611

More and more providers are jumping into unlimited or “all you can eat” packages, offering customers a security blanket against the old fear (and lucrative business model) of overage charges.  But like any competitive marketplace, there is always a desire to trump the competition.  As a result, these unlimited packages have gone from $200, to $99, to now well under $50 per month.  While consumers cheer these more reasonably priced offerings, anyone who knows business has to wonder—where are the margins?

It would be one thing if providers were not expanding their networks or improving to 3G and 4G technologies to deliver service.  But if the data overload that iPhones are delivering to AT&T are any indication, the opposite is true.  With calls, texts and data demands…

Improving Sales and Service by Asking Good Questions

Tuesday, 01. 12. 2010  –  Category: Ranger Wireless Solutions

Imagine you are at a networking event and someone asks you what your company does.  If you work in sales or customer service, you likely have a good elevator speech that you can recite.  Inevitably, if the present company is willing, we go beyond the minute pitch and delve into certain nuances of our industry, the company’s history and product set we offer.

Before you know it, you have been talking for ten minutes about your company.  While you have educated those around you, the likelihood that your new contacts are any closer to purchasing your product than they were before you spoke is low.  In fact, they may have internally taken themselves out of consideration for your services based upon their perceptions of your business…

Tell Your Customers Up Front

Tuesday, 11. 24. 2009  –  Category: T2 Communications

Many customers do their own market research before purchasing a product or service, but there are still some unnoticeable inconveniences that the average consumer cannot find on their own.  They are left for the sales person or customer service representative to share with the customer.  It’s tempting to avoid uncomfortable conversations about your product’s faults or your service’s limitations, but there are benefits to telling them up front versus waiting until you are asked for an explanation.  Customers want to know that they are being helped and not just sold.  In the end, it’s all about developing and maintaining a level of trust.

Don’t Leave the Fine Print Alone
Letting your customer discover the limitations of your products and services in the “fine print” is almost as…