Smart Phones Require Even Smarter Support

Tuesday, 10. 20. 2009  –  Category: Ranger Wireless Solutions

With the pending release of Verizon’s Android-based phone Droid, consumers have yet another worthy smartphone to consider.  As users continue to upgrade to devices that do more than just make calls, carriers too need to better position themselves for the continual integration of services that now constitute the customer experience.  Unlike traditional phones, smartphones come with their own set of headaches.  And for carriers of these phones, the issues all center on supporting a phone that not only does voice alone.

A More Demanding Customer

The cable industry is a great example of how a demanding customer can cause unforeseen headaches.  As many stepped recently into the telecommunications arena by offering phone service, they quickly realized that offering a new service wasn’t as easy as simply adding…

Needing Credible Sources in the New Data World

Thursday, 09. 17. 2009  –  Category: Dial611

As I mentioned in my previous two articles on smartphones, more and more data is becoming easier to access wirelessly.  And while access to this information is great, it does come with some inherent dangers to our lifestyle.  But beyond just personal dangers, there already is and will continue to be a concern for credibility in this new data world.

Wave one of the digital credibility issue has come with the Internet and e-mail.  There was a tremendous amount of content suddenly available at our fingertips, with news and research that once took days or months to obtain now only a search away.  However, the credibility of the sources behind the content were suspicious at best, as anonymous opinions and flat out false content was mixed…