Smart Phones Require Even Smarter Support

Tuesday, 10. 20. 2009  –  Category: Ranger Wireless Solutions

With the pending release of Verizon’s Android-based phone Droid, consumers have yet another worthy smartphone to consider.  As users continue to upgrade to devices that do more than just make calls, carriers too need to better position themselves for the continual integration of services that now constitute the customer experience.  Unlike traditional phones, smartphones come with their own set of headaches.  And for carriers of these phones, the issues all center on supporting a phone that not only does voice alone.

A More Demanding Customer

The cable industry is a great example of how a demanding customer can cause unforeseen headaches.  As many stepped recently into the telecommunications arena by offering phone service, they quickly realized that offering a new service wasn’t as easy as simply adding…