Why A Company Vision is So Important

Tuesday, 02. 9. 2010  –  Category: Enversa Companies

What do we want to be or be the best at?  Where are we going?  What will all of our hard work build up to?  What are we working towards?

Are we succeeding?

Everyone wants to be a success, but that can become difficult if you do not have a measurable way to view your progress.  Even top-level directors can begin to ask themselves, “Why am I doing this?”  Staying motivated is challenging for anyone, even the boss.  It is important for a team of individuals, whether a two-person, start-up company or a multi-location business of thousands, to have a common goal or vision; something that everyone is aware of and can remember while droning away.  Idealistically, your team members will not feel as if they are…

The New Millennium and Friendships in the Office

Friday, 09. 25. 2009  –  Category: T2 Communications

Putting a personal spin on your business relationships makes them more effective, pleasant, and long-lasting.  That’s not a new concept, but getting to know your coworkers personally and becoming friends is part of new-millennium thinking.  There are many positive effects in having friendships at work.  The term “friend from work” is often used in place of “coworker” or “boss”.  Letting your team know you care about them by asking about their personal lives is almost expected in today’s workplace.  But, how do you balance being friends at work with being professionals who have a job to do and obligations to fulfill?  Is it common etiquette to be friends, but respect the office hierarchy?

The good thing about having friendships at work is that it builds up…

Knowing When to Cut Your Losses

Thursday, 08. 27. 2009  –  Category: T2 Communications

There are customers who are out for blood each time they call in.  Every tiny issue is another notch on their belt against your company.  Whether it has been two weeks or six months since their last issue, each time is one more reason for them to spread their stories of disappointment further.  They aren’t happy with their bill, their service was slow yesterday, or one minor issue happened for the second time this year; you’ve heard all of the reasons why you are not up to par.   They complain because you don’t follow up enough, and then because you call too much.

As a customer service representative, it’s never pleasing to hear that customers aren’t happy.  After all, we are their advocates!  How do we…

Breaking the Complacency of Knowing Your Product Too Well

Wednesday, 08. 12. 2009  –  Category: Ranger Wireless Solutions

We’ve all had an experience like this:  you walk into your favorite fast food restaurant and you go to order one of their value menus.  The server asks if you would like the medium or large meal, and you ask the harmless question, “What’s the difference between the two?”  With a blank stare and a serious tone in their voice, the server turns to you and replies, “Well, it’s the size.  Of the cup.”

As sales and customer service representatives, it is sometimes easy to get caught up in the expertise of a product—especially when your company has spent tireless hours and resources to train you on it.  We want to appear as experts to those we service, but sometimes this mentality causes us to disconnect…