Customers Sacrifice for a Better Wireless Experience

Monday, 07. 27. 2009  –  Category: Dial611

Oh, sweet bag phone—where have you gone? With your vinyl exterior, arm strap for transport and a receiver the size of my foot. You were so very cumbersome, and I was pretty sure that your keypad could light up a city block. I never dreamed of calling long distance with you, if I had coverage at all. And yet you were completely indispensable. Why? Because you were portable.

Maybe you too had a bag phone. Perhaps it was a Zach Morris phone, with a 10” antenna and a design that rivaled a 2×4. It did not have any texting capabilities, and it knew nothing of Wi-Fi connectivity. But it worked out your biceps while you made those important calls in places you never dreamed were possible.…

Educate Your Customers for a Lifetime

Thursday, 05. 21. 2009  –  Category: T2 Communications

We’ve heard the expression, “Feed a man a fish, and he eats for a day.  Teach a man to fish, and he eats for a lifetime.”  This saying is particularly handy in the world of customer service.  The benefits of educating your customers are rewarding to you and to them; first, you educate the customer and give them a sense of ownership over the product or service.  Second, you reduce the number of support calls you receive because the customer has some knowledge to utilize and possibly fix the issue, especially if it is one of those “common problems”.  Third, you reduce the amount of time spent on the phone with customers when they still need your help.  Customer service is all about assisting the…

Are You Ready Again for the DTV Transition?

Wednesday, 05. 20. 2009  –  Category: T2 Communications

On June 12, 2009, over-air-television stations will transition their signals exclusively to digital.  If this becomes anything like the false start that occurred in February, it should be interesting as it unfolds.  From the very beginning, the messaging behind this technology conversation has been muddled at best.  The government’s efforts to educate the public have been watered down by a general lack of understanding by most Americans of how exactly they get their TV service and what type of signal they are really watching.  The end result has become unnecessary panic, particularly among the elderly.

So let’s help clarify some of the key components of this transition that you need to remember:

Only Antenna Users Need to Buy Equipment

The reality is that, from a viewing perspective, the…