Should Data Connections Be Considered Essential Like a Utility?

Thursday, 02. 4. 2010  –  Category: T2 Communications

Every month, we get the usual round of bills at home.  For most, there is the electrical and the gas bill.  Most pay for trash and perhaps water.  Likely you either you have a mortgage payment to make or rent to deliver.  Combined with our food tab for the month, these are considered “essential” services for our existence.

And then there is data.

For the purposes of this article, data is any connection you pay for over which communication is delivered.  For some that still means copper phone lines.  It also means cable or satellite service, internet connections, wireless (cell phone) service and any other devices like VoIP that you pay for to create your experience.  They come from one provider or three, and like clockwork they…

Smart Phones Require Even Smarter Support

Tuesday, 10. 20. 2009  –  Category: Ranger Wireless Solutions

With the pending release of Verizon’s Android-based phone Droid, consumers have yet another worthy smartphone to consider.  As users continue to upgrade to devices that do more than just make calls, carriers too need to better position themselves for the continual integration of services that now constitute the customer experience.  Unlike traditional phones, smartphones come with their own set of headaches.  And for carriers of these phones, the issues all center on supporting a phone that not only does voice alone.

A More Demanding Customer

The cable industry is a great example of how a demanding customer can cause unforeseen headaches.  As many stepped recently into the telecommunications arena by offering phone service, they quickly realized that offering a new service wasn’t as easy as simply adding…